Care Cash® is designed to inform you about quality care options that may be lower cost and help pay toward certain eligible network expenses like copays or a deductible. We heard from our members that out-of-pocket costs can deter when and where they get care, and we want to make this easier and more affordable. So, we created Care Cash, our way of providing you with money upfront to help cover the costs of certain medical expenses with our network providers, facilities and physicians.
The UnitedHealth Premium program can help you find providers who meet criteria for safe, timely, effective, and efficient quality care. When searching for a primary care provider or specialist on myuhc.com®, look for the two blue hearts near the provider’s name. Find UnitedHealth Premium® Care Providers
If on a Tiered medical plan, look for network primary care providers with a Tier 1 blue dot.
A primary care provider (PCP) is the doctor who may know you best - they’re the first person you may call with medical questions and issues. PCPs help guide you to the care you need - from physical to behavioral health - and may help avoid cost surprises, save time and make the best use of your health care. All network primary care providers are eligible for Care Cash. Find a primary care provider
A specialist provider focuses on a specific area of complex care – from cardiology to orthopedics. Find a specialist
Urgent care clinics offer treatment for non-life-threatening injuries or illnesses, like sprains and minor burns. They can even help with a broken bone. These clinics are staffed by physicians and care teams. For quick care needs, convenience care clinics may be a good option (and they often have walk-in availability). Please edit the search criteria to fit your personal details.
When you need care – anytime, day or night – 24/7 Virtual Visits may be a convenient option. From treating flu and fevers to caring for migraines and allergies, you can chat with a doctor by phone or video through your mobile phone, tablet or computer.***
The Care Cash card is a preloaded debit card to help you and your dependents pay for certain out-of-pocket medical costs. Once your card arrives in the mail, you can activate the care and immediately begin to use Care Cash for eligible network expenses. Care Cash can be used when the provider requests payment at point of service and/or when an invoice is billed by the provider. If the full amount of the Care Cash card is not used within the benefit period, the remaining card balance can roll over for eligible employees. Program benefit maximum $2,000. We want Care Cash to be a positive experience when you use it, so there are no fees, penalties or income restrictions associated with the debit card. Your health coverage premium is not impacted by enrolling or using the Care Cash card.
The key to using Care Cash is to make sure the card is accepted. You will need to confirm the care is a program eligible expense prior to visiting a provider or facility. It’s important to know you have options, including premium care providers, network primary care and outpatient behavioral health providers, 24/7 Virtual Visits and network urgent care facilities . Call the number on your health plan ID card for more information. Go to top
If your card has been lost or stolen, call the number on your health plan ID card and we will issue you a new card, free of charge. You will receive your new card within 7-10 business days.
It's a debit card program that helps inform you about quality and cost-efficient care options and helps pay for certain eligible out-of-pocket expenses (like copays). This includes Premium Care providers, network primary care providers, outpatient behavioral health providers, 24/7 virtual visits and urgent care facilities
What resources are available if I have additional questions?You can continue to browse on here or call number on your health plan ID card.
What's the catch?There's no catch. We heard from members that out-of-pocket expenses can discourage when and where they get care. So we decided to help cover them with Care Cash. When more members use quality, cost effective providers costs go down for everyone, which we think is a good thing.
Which providers can I use the card with?Care Cash can be used with our broad network of providers. This includes Premium Care providers, network primary care providers, outpatient behavioral health providers, 24/7 virtual visits and urgent care facilities. Oxford members in New Jersey may only use Care Cash with Metro network providers
Will my premium go up because I use Care Cash?No. Your health coverage premium is not impacted by enrolling or using the Care Cash card.
Are there hidden fees?No. There are no fees, penalties, income restrictions or credit checks associated with the debit card.
Who is eligible and how do I get it?If you're the subscriber on a Care Cash eligible plan, select the Request Care Cash Card button at the top of this page and follow the instructions. The card will be mailed to you with a specific reward amount already preloaded. It's that easy.
How do I use Care Cash?You can find eligible providers by visiting this page and using the provider search tool or by calling the number on your health plan ID card. Once you've received care that includes an out-of-pocket eligible expense, Care Cash can be used for payment.
How do I know the balance of my card?The card balance and recent transaction detail can be monitored in two ways. Call the number on your health plan ID card and/or once registered, login to view transaction details on myuhc.com/carecash
Can the card be reloaded?If you remain covered under a Care Cash eligible plan and registered for a Care Cash card, the card will be eligible for reloaded funds upon plan renewal up to a $2,000 program benefit maximum. Additionally, unspent funds will accumulate to a designated maximum amount, there's no use it or lose it. Finally, the card will expire at three years, but registered card holders will automatically receive a new card to activate.
Can Care Cash transactions be reimbursed through a Healthcare Flexible Spending Account?Care Cash transactions are not eligible for reimbursement from the Healthcare Flexible Spending Account. To use a Care Cash debit card prior to using FSA funds and avoid a taxable situation, registered Care Cash subscribers must turn off the auto claims submission setting by following the provided steps. Once the Care Cash card has been exhausted, the auto claims submission setting can be turned back on but following the same steps.
Currently, medical plans that align with an HSA or HRA are not eligible for Care Cash.
*Program benefit maximum $2,000.
**All network primary care providers are eligible for Care Cash.
***Data rates may apply.
Care Cash provides a pre-loaded debit card which can be used for certain health care expenses. If the card is used for ineligible 213(d) expenses, individuals may incur tax obligations and should consult an appropriate tax professional to determine if they have such obligations. The information provided in connection with Care Cash is for general informational purposes only and is not intended to be nor should be construed as medical advice. Individuals should consult an appropriate health care professional to determine what may be right for them.
The UnitedHealth Premium® designation program is a resource for informational purposes only. Designations are displayed in UnitedHealthcare online physician directories at myuhc.com®. You should always visit myuhc.com for the most current information. Premium designations are a guide to choosing a physician and may be used as one of many factors you consider when choosing a physician. If you already have a physician, you may also wish to confer with him or her for advice on selecting other physicians. You should also discuss designations with a physician before choosing him or her. Physician evaluations have a risk of error and should not be the sole basis for selecting a physician. Please visit myuhc.com for detailed program information and methodologies.
Tier 1 providers may be subject to change, visit myuhc.com® for the most current information or call the number on your health plan ID card.
24/7 Virtual Visits is a service available with a Designated Virtual Network Provider via video, or audio-only where permitted under state law. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. 24/7 Virtual Visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Check your benefit plan to determine if these services are available.
Insurance coverage provided by or through UnitedHealthcare Insurance Company or Oxford Health Insurance, Inc. Health Plan coverage provided by or through a UnitedHealthcare company. Oxford HMO products are underwritten by Oxford Health Plans (CT), Inc. or Oxford Health Plans (NJ), Inc. Administrative services provided by United HealthCare Services, Inc. or their affiliates.
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